Job DescriptionEssential Functions:Process email Purchase Orders from end users through Salesforce and SAPRetrieve orders from partner portal and process into SAPVerify pricing against customer contract or approved discount matrixVerify availability of productCoordinate with Purchasing to determine lead times when supply is not availableExercise discretion to prioritize product allocations when supply is not availableProvide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and SalesProcess customer returns and credit note requests in a timely mannerAnswer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbersTroubleshoot customer issues, responding in timely mannerConsistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognitionComplete self-training modules in Workday as neededLog customer complaints (CCAR's) in SAPCreate Salesforce cases to request additional addresses or contacts be added to SAP.Knowledge,



Skills & AbilitiesHigh-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitudeCustomer first mentalityStrong time management skills to effectively prioritize daily tasksDemonstrated initiative to resolve complex customer issues efficientlyAbility to work proactively and exercise judgmentStrong attention to detailStrong interpersonal, communication, and customer service skillsAbility to work with others in a professional, responsive, and courteous mannerAbility to work productively in a cross-functional team environmentKnowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferredMinimum Education and Work Experience RequiredBS/BA degree in businessForeign language proficiency (region-specific) is preferred and may be required depending on territory coverage3+ years of experience with account management and customer service in high tech environmentBasic accounting knowledge, understanding of international trade principles and possibilities.
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📌 Order Management Specialist (Jalisco)
🏢 Cognex
📍 Jalisco