- Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support) - New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems - Assist with installing or upgrading the production/Logistics software - Preparation of reports (anti-virus, bitlocker, PC replacement plan...) - IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software) - At least 3 years of work within IT support or related/progressive work within IT.
- At least 1 year in IT service desk or customer facing IT team is desirable.
- Strong customer service mindset with good troubleshooting and communication skills.
- Experience with MNC using a centralized governance model highly recommended.
- Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs, ...) is a plus.
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📌 It Support Specialist (Night Shift) (Tijuana)
🏢 Empresa líder
📍 Tijuana