Collections Specialist — U.S. Collections (Advanced English) ? Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST* Are you a natural negotiator who knows how to turn a tough conversation into a win-win?
We're looking for a *Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers* — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.
If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.
What You'll Do - Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
- Negotiate payment plans and settlements that get results while treating every customer with respect - Handle inbound and outbound calls with confidence, using active listening and smart call control - Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar - Resolve problems and de-escalate conflicts like a pro - Collaborate with a specialized, tight-knit collections team - Meet — and beat — monthly collection goals and KPIs - Work in full compliance with the FDCPA and all U.S. state and federal regulations What You Bring - Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers) - 1+ years of U.S.



market collections experience in a call center - Experience with ***** day delinquent accounts and an understanding of charge-offs - Proven ability to negotiate and collect on delinquent accounts* — this is the heart of the role - Creativity and resourcefulness when working with delinquent customers — latitude to find solutions - A competitive, results-driven mindset — you like to win, and it shows in your numbers - Coachability — you welcome feedback and follow through on your commitments - Adaptability to effectively deal with different personalities and the ability to stay cool under pressure - Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once - Discretion with confidential and compliance-related information What We Offer -? *Uncapped collections performance bonus — your results set your ceiling - ⏰ Monthly punctuality bonus - ? Grocery vouchers (vales de despensa) - ? Statutory benefits from day one (IMSS) - ? Company-paid uniforms once hired - ? Monthly Friday Recognition Event* to celebrate top performers - ➕ Additional company benefits and recognition programs - ? Comfortable office environment in Polanco Schedule -Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time) -Ready to put your English and negotiation skills to work?
Apply today — we can't wait to meet you.
-We are an equal opportunity employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

📌 Collections Specialist (Xico)
🏢 GENESIS MANAGEMENT
📍 Xico