About the Company Join CMA CGM, a general leader in shipping and logistics, and become part of a dynamic team committed to delivering exceptional customer experiences.
About the Role As a Customer Care Manager, you will lead and coordinate customer care activities, ensuring outstanding service delivery while driving operational excellence and continuous improvement.
This role plays a key part in strengthening customer relationships and supporting business growth.
Responsibilities - Lead and coordinate Customer Care operations - Monitor service performance and customer satisfaction KPIs - Drive process optimization and operational excellence - Support digital transformation and deployment of new tools - Develop and coach team members to achieve their full potential - Ensure compliance with global procedures and standards Qualifications - Strong leadership and people management skills - Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations - Ability to analyze data, monitor KPIs,
and implement action plans to improve performance - Experience leading process improvements, projects, and new tool implementations - Excellent communication and stakeholder management skills - Advanced English communication skills - Strategic mindset with a customer-centric approach Required Skills - Strong leadership and people management skills - Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations - Ability to analyze data, monitor KPIs, and implement action plans to improve performance - Experience leading process improvements, projects, and new tool implementations - Excellent communication and stakeholder management skills - Advanced English communication skills - Strategic mindset with a customer-centric approach Preferred Skills - Experience leading process improvements, projects, and new tool implementations Equal Opportunity Statement CMA CGM is committed to diversity and inclusivity in the workplace.
📌 Senior Manager Customer Care (Xico)
🏢 Cma Cgm
📍 Xico