About the Role Own the number—no exceptions.
As Director of Operations –you are directly accountable for outperforming KPIs, exceeding aggressive revenue targets, and continuously lifting conversion, productivity, and quality across multiple telecommunications programs.
This is a high-impact leadership role for a proven operator who delivers results under pressure, eliminates excuses, and builds teams that win consistently.
You will bring urgency, precision, and discipline to execution—turning insight into immediate action and action into measurable gains.
Missed targets trigger rapid diagnosis and recovery plans—not explanations.
Continuous improvement is not a project here; it is the operating system.
What You'll Drive Relentless Operational Outperformance Lead multiple outbound sales programs with a singular focus: beat targets—daily, weekly, monthly.
Translate goals into executable plans that deliver consistent overachievement in revenue, conversion, productivity, and quality.
Monitor performance in real time; identify gaps fast and deploy corrective actions within days—not weeks.
Partner with Workforce Management to dynamically optimize staffing and protect both service levels and sales outcomes.




Build agent engagement and involvement on the floor to maintain moral and reduce attrition Accountability-Driven Leadership Establish a high-discipline operating cadence: KPI-driven 1:1s, performance reviews, and coaching sessions tied directly to results.
Set uncompromising standards for your leadership team—hold Operations Managers and Team Leads accountable for outcomes, not activity.
Build a culture where commitments are met, data drives decisions, and underperformance is addressed immediately.
Develop leaders who can replicate success and scale performance.
Continuous Improvement you use data to diagnose issues and act quickly.
Executive-level communication skills with confidence in high-stakes client environments.
Experience building accountability cultures that consistently outperform.
Fluency in English and Spanish.
4 Year degree in a relative field What to Expect Full ownership of results with clear visibility into your impact on growth and profitability.
A performance-first culture where exceeding targets is the baseline.
High expectations, fast decisions, and immediate execution.
Significant exposure to senior leadership and clients.
Competitive compensation tied directly to performance and outcomes.

📌 Director Of Sales Operations - Call Center (Xico)
🏢 Avantive Solutions
📍 Xico