Associate director, Application Managed Services (EHR-AMS) About Impact Advisors Mexico At Impact Advisors Mexico, we turn passion for healthcare into lasting careers.
As part of the Impact Advisors network in the U.S., we partner with leading hospitals and healthcare organizations to improve clinical, financial, and operational outcomes.
Our culture is people-first, inclusive, and growth-driven.
We invest in our Winners through learning, collaboration, mentorship, and meaningful career opportunities.
Together, we deliver solutions that make a Positive Impact in healthcare.
Your Path to a High-Impact Healthcare Career As an Associate Director within EHR Application Managed Services (EHR-AMS), you will help build and scale Impact Advisors' nearshore application capabilities in Mexico.
This leadership role requires deep expertise managing Epic applications, experience managing high-performing teams, and the ability to partner closely with U.S.-based healthcare technology leaders and clients.
You will provide operational leadership, technical guidance, and team development across a growing portfolio of application managed services engagements.
Working closely with U.S.-based leadership, you will help establish delivery standards, expand organizational capabilities, develop future leaders, and ensure strong client outcomes.
This role is adecuado for an experienced healthcare technology leader who understands both Epic application support operations and the leadership required to build scalable, high-performing teams.
What You'll DoDelivery Leadership · Provide leadership across Epic application and managed services engagements.
· Develop and maintain operational processes, service delivery standards, and quality expectations.
· Ensure consistent execution of incident management, service request fulfillment,



application maintenance according to ITIL standards · Ensure consistent execution of enhancement, optimization, and project activities according to Agile standards.
· Drive operational excellence through standardized workflows, documentation, and leading practices.
· Monitor service performance and implement continuous improvement initiatives.
· Support operational readiness for upgrades, enhancement requests, and major system initiatives.
Client Engagement multiple certifications are preferred.
· Broad understanding of the Epic platform including daily operations, system maintenance, upgrades, workflow optimization, and collaboration with operational stakeholder.
· Deep experience in multiple Epic applications preferred · Understanding of healthcare application integrations, interfaces, and change management processes.
· Familiarity with ITIL service management principles and support operations.
· Familiarity with Agile project management principles and best practice.
· PMP preferred.
Leadership Skills · Proven ability to build and develop high-performing teams.
· Strong coaching, mentoring, and people leadership capabilities.
· Experience managing leaders, senior analysts, and technical professionals.
· Strong executive communication and stakeholder-management skills.
· Ability to manage competing priorities in fast-paced healthcare environments.
· Strong analytical, operational, and problem-solving abilities.
· Ability to drive accountability, consistency, and service excellence.
Service Management Experience · Experience managing and improving service-level agreements, ticket quality, resolution performance, customer satisfaction, incident and escalation management, operational reporting, KPI tracking, resource utilization, capacity planning, knowledge management, and continuous service improvement.
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📌 Associate Director, Application Managed Services (Ehr-Ams) (Xico)
🏢 Impact Advisors Mexico
📍 Xico