Join our Team

About this opportunity

As a Technical Authority Expert, you will provide domain expertise, and operational support across the full Create, Sustain, and Evolve lifecycle in line with the Ericsson Operations Engine.
You will act as a trusted technical authority for RAN and Transport, supporting service assurance, complex incident resolution, automation, analytics, customer experience improvements, and continuous service evolution. You will work closely with domain support, automated operations, analytics and automation teams, E2E Service Experts, customers, suppliers, and partners to ensure resilient, efficient, and continually improving service delivery.

What you will do
• Lead technical activities across the Create, Sustain, and Evolve lifecycle for RAN and Transport services, translating business requirements, SLAs, and customer needs into technical solutions and executable work packages.
• Develop, maintain, and improve automation solutions and Service Delivery methodologies, including identifying use cases, preparing MOPs, accepting developed use cases,



deriving business benefits, and extending reusable flows within the Federated Automation Framework.
• Provide domain expertise to domain support, automated operations, and analytics and automation teams, while building technical competency through coaching, documentation, and knowledge sharing.
• Perform trend analysis, event correlation, KPI degradation analysis, and complex troubleshooting to proactively detect potential failures and drive restoration, repair, and recovery activities.
• Support incident, problem, and security management through complex incident resolution, critical incident support, third-level functional escalation, security incident support, supplier and partner coordination, and work-around execution.
• Conduct change and business-requirement impact analyses; support complex change execution, fallback decisions, standard Change List lifecycle management, security preventive m

📌 Technical Authority Expert (México)
🏢 Ericsson
📍 México