Junior Network & Security Administrator

Location: Hermosillo, Sonora, Mexico
Department: Network & Security
Reports to: Network & Security Manager
Employment Type: Full-Time
Work Arrangement: Hybrid (80% remote)

About the Role

Support Services Group is looking for a motivated and detail-oriented Junior Network & Security Administrator to join our Network & Security team in a fast-paced BPO environment.

In this role, you will support the day-to-day operations of our integral enterprise network, troubleshoot connectivity issues, assist with firewall and switching operations, and help maintain the security, stability, and reliability of our infrastructure.

This is an excellent opportunity for a networking professional looking to develop hands-on experience with enterprise-grade network and security technologies.

Key Responsibilities

Network Operations & Troubleshooting
- Troubleshoot and resolve network-related incidents, including connectivity issues, performance degradation, and application access failures.




- Perform root-cause analysis and document findings for recurring incidents.
- Assist in maintaining stable and highly available network services across multiple global sites.

Monitoring & Observability
- Monitor network devices, applications, and infrastructure health using the SolarWinds Observability Platform.
- Respond to alerts and take corrective action as needed.
- Review monitoring dashboards to identify potential risks or developing issues.

Firewall & Security Operations
- Assist with the management and maintenance of Palo Alto Networks firewalls, including software upgrades and configuration changes.
- Assist with firewall rule creation, optimization, and maintenance of security policies.
- Support the onboarding of new user groups and implementation of segmented security policies based on business requirements.
- Maintain visibility and governance over sanctioned and unsanctioned applications across departments.

Switching & Infrastructure Mainte

📌 Jr Network and Security Administrator (Hermosillo)
🏢 Support Services Group
📍 Hermosillo