The Director of Loss Prevention is responsible for the daily operations of the Loss Prevention Department, directing and overseeing the day-to-day functions that protect hotel guests, associates, and property. This role monitors and drives compliance with all Omni Hotels & Resorts Life Safety Programs, training, and SOP directives, working closely with the Executive Committee to uphold the highest standards of safety and security from the resort’s pre-opening phase onward.

Essential Functions

Monitor and drive appropriate compliance levels of all Omni Hotels & Resorts’ Life Safety Programs, training, and SOP directives.
Plan, evaluate, organize, recruit, train, and direct the activities of the Loss Prevention Agents, Supervisor, and Manager.
Review all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
Report all observed hotel property deficiencies and safety hazards.
Ensure thorough and complete investigation of all incidents incurred by guests and associates (e.g., losses, thefts, accidents).




Maintain surveillance procedures throughout the property.
Ensure that all phases of the key control program are maintained, and that any discrepancies noted are thoroughly investigated and reported to the Director of Rooms.
Monitor all traffic in the lobby, restaurant, restrooms, parking area, bars, and back-of-house areas.
Ensure that all hotel service levels are maintained, providing assistance when necessary.
Act as the hotel representative when resolving guest problems and concerns, ensuring that all details of guest situations are documented and communicated to appropriate department personnel.
Administer corrective action with associates when necessary.
Ensure follow-up communication and appropriate documentation with the necessary departments so that hotel property deficiencies and safety hazards are resolved.
Ensure that all security equipment (uniforms, push-to-talk radios, cameras) is kept in good working condition.
Set prioriti

📌 Director of Loss Prevention (Cruz de Huanacaxtle)
🏢 Omni Hotels & Spas
📍 Cruz de Huanacaxtle