The Opportunity
As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement.
This role offers the opportunity to collaborate with world-class technical teams and senior leaders. It involves translating customers’ business priorities into clear technical strategies, operational plans, and measurable outcomes. You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals.

Responsibilities
- Serve as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customers
- Build and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives
- Translate complex business objectives into actionable technical strategies, success plans,



and operational priorities
- Proactively identify customer needs, technical risks, and opportunities for optimization, adoption, and long-term improvement
- Orchestrate the resolution of complex technical issues by coordinating across Adobe Engineering, TechOps, Managed Services, Support, Product, and other internal teams
- Establish clear expectations and maintain consistent communication through regular checkpoints, status reviews, governance meetings, and planning sessions.
- Conduct in-depth assessments of customers’ technical environments to identify architectural risks, performance concerns, integration challenges, and opportunities for improvement
- Provide strategic advice on implementation approaches, technical guidelines, scalability, performance, integrations, and operational readiness
- Co-lead Quarterly Business Reviews, executive briefings, and technical presentations, conn

📌 Sr. Technical Account Manager (Ciudad de México)
🏢 Adobe
📍 Ciudad de México