Collections Specialist — U.S. Collections (Advanced English)

Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a *Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers * — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.

If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.

What You'll Do

- Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.

Negotiate payment plans and settlements that get results while treating every customer with respect

Handle inbound and outbound calls with confidence, using active listening and smart call control

Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar

Resolve problems and de-escalate conflicts like a pro

Collaborate with a specialized, tight-knit collections team

Meet — and beat — monthly collection goals and KPIs

Work in full compliance with the FDCPA and all U.S. state and federal regulations

What You Bring

- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)





1+ years of U.S. market collections experience in a call center

Experience with 1–365 day delinquent accounts and an understanding of charge-offs

Proven ability to negotiate and collect on delinquent accounts * — this is the heart of the role

Creativity and resourcefulness when working with delinquent customers — latitude to find solutions

A competitive, results-driven mindset — you like to win, and it shows in your numbers

Coachability — you welcome feedback and follow through on your commitments

Adaptability to effectively deal with different personalities and the ability to stay cool under pressure

Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once

Discretion with confidential and compliance-related information

What We Offer

Monthly punctuality bonus

Statutory benefits from day one (IMSS)

Monthly Friday Recognition Event * to celebrate top performers

Additional company benefits and recognition programs

Comfortable office environment in Polanco

Schedule
-Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

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📌 Collections Specialist (Nezahualcóyotl)
🏢 Genesis BPO
📍 Nezahualcóyotl