At
Autoliv
, our primary goal is to
Save More Lives
. Our products never get a second chance, which is why we can never compromise on quality. We are continuously evolving our operations and enhancing the way we support our internal stakeholders across the Americas. Join our team as a
Shared Services Manager – Procurement & Supply Chain
.
In this role, you will be responsible for leading a high-performing Service Center organization that delivers efficient, compliant, and customer-focused support services across Procurement and Supply Chain operations. You will drive service excellence, process standardization, automation, and continuous improvement while ensuring an outstanding experience for internal customers and business partners.
Should you be interested in overseeing these tasks and aiming for enhanced performance standards, your role will involve
:
Lead, develop, and mentor the Procurement & Supply Chain Service Center team, fostering a culture of accountability, collaboration, and customer-centric service delivery.
Manage daily service operations, balancing workloads and monitoring performance against established SLAs, KPIs, quality standards, and customer satisfaction metrics.
Oversee core service center processes including supplier onboarding, master data management, supplier compliance administration, RFQ support, purchase requisition and purchase order administration, catalog maintenance, invoice inquiry resolution, reporting, and help desk activities .
Partner closely with Purchasing, Finance, Accounts Payable, Engineering, Legal, and Plant Operations teams to enhance service delivery, strengthen compliance, and support business objectives.
Drive continuous improvement initiatives through process simplification, automation, digitalization, and data quality improvements that increase productivity and reduce cycle times.




Develop and maintain dashboards and performance metrics to measure service efficiency, quality, and stakeholder satisfaction.
Support the transformation of Procurement and Supply Chain operations by centralizing transactional activities and enabling strategic teams to focus on higher-value initiatives.
If you have/are:
Bachelor's degree in
Supply
Chain
Management,
Business
Administration,
Finance,
Operations
Management
, or a related field.
Advanced English skills.
Minimum
7
years
of
experience
in supply chain, procurement operations, shared services, purchasing support, or Procure-to-Pay (P2P) environments, including
3+
years
of
leadership
experience
managing teams.
Strong knowledge of
P2P
processes
and enterprise systems, with experience in platforms such as
Coupa
(S2P),
JD
Edwards,
SAP,
Oracle,
or
similar
ERP/procurement
solutions
.
Experience leading service delivery organizations, shared services teams, or transformation initiatives.
A customer-service mindset with strong stakeholder management, communication, problem-solving, and analytical skills
Experience in manufacturing environments and exposure to Lean, Six Sigma, Continuous Improvement, Automation, or Digital Transformation initiatives .
Job location:
Avenida 5 de Febrero ****, ***** Queretaro, Querétaro Arteaga
We will be more than glad to chat with you about your experience and your career goals.
In our international work setting, you will find a range of opportunities that are designed to enhance your career and personal development. Including new and different perspectives is part of what ensures the team's success. We are committed to develop people's skills, knowledge and creative potential. Our training and development programs emphasize technical competency, leadership development and business management skill.
More lives saved – more life lived!

📌 Shared Services Manager - Procurement & Supply Chain (Santiago de Querétaro)
🏢 Autoliv Mexico
📍 Santiago de Querétaro