About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AIpowered, conversationalfirst interface with realtime financial infrastructure to make crossborder money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a whiteglove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hypergrowth Series C company, backed by over 300 million in funding from toptier integral investors. This isnt just about the numbers its a testament to the trust our investors have in our vision and our team.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful missionserving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curiousalways experimenting, building the future today, and delivering a product that truly makes our users lives better.

About The Role

We are looking for a Compliance Operations Analyst to serve as the first line of defense in our financial ecosystem. You will be the critical bridge between regulatory adherence, operational efficiency, and user experience. Based in Mexico, you will wield an acute understanding of U.S. and CrossBorder regulatory dynamics to manage highrisk transaction monitoring, conduct KYC Reviews, and prevent financial crime without compromising the speed of our service.

Responsibilities

Compliance Ensure accurate documentation of every interaction and escalate complex issues to other departments Risk, Governance, Risk and Compliance.




KYC Onboarding Verification Execute rigorous identity verification processes for new and existing users. Review documentation for authenticity, resolve identity mismatches, and manage the Know Your Customer KYC funnel to ensure only legitimate users are onboarded while minimizing friction for good customers.
Transaction Monitoring Sanctions Screening Realtime monitoring of crossborder remittance transactions to detect suspicious patterns and manage alerts related to OFAC sanctions, PEP Politically Exposed Persons lists, and internal watchlists.
Enhanced Due Diligence EDD Conduct deepdive investigations on highrisk customers or highvalue transactions. Request and analyze Source of Funds SOF documentation and assess the business purpose of complex transactions to mitigate financial risk.
Strategic Problem Solver Solution Design Employ advanced analytical and problemsolving skills to address complex, unscripted customer situations that fall outside standard procedures. Develop and recommend viable, databacked solutions for operational or product gaps identified through customer interaction to management and relevant departments.
Product Partner User Research Serve as a liaison with the Product and Engineering teams when they conduct user research, sharing quantitative and qualitative insights on friction points, and actively participate in product testing to ensure a seamless and compliant user experience.
Communication Provide exceptionally clear, empathetic, and professional support to our U.S. Latin immigrant customer base via chat, skillfully navigating culturally sensitive financial questions in both Spanish and English as needed.
Operational Resilience and Continuity Maintain service continuity in a fastpaced fintech environment.



Possess the scheduling flexibility and resultsoriented mindset to consistently meet demanding quality metrics QA and speed targets FTR, AHT during operational peaks and hightraffic weekends.

Requirements

Experience Minimum 1 2 years of experience as an analyst in Compliance, Fraud Prevention, Risk Management, or AML Operations, preferably within the Fintech, Remittance, or Banking sectors.
Regulatory Knowledge Strong understanding of regulation. Familiarity with the lifecycle of a remittance and the associated risks.
Analytical Rigor Proven ability to analyze complex data sets to identify trends in fraudulent behavior.
Tech Savvy Familiarity with identity verification vendors and transaction monitoring tools. Proficiency in G Suite Excel is a must.
Availability Total availability to work rotating shifts morning afternoon and weekends.
KPIs Proven multitasking capability to handle a high volume of concurrent interactions and meet goals.
Languages Intermediate advanced level of English oral and written, as internal communication is key.

What We Offer

25,000 MXN gross monthly.
Opportunities for development and growth in a dynamic Fintech environment.
IMSS, Infonavit, and all benefits of Mexican Law.
AbovetheLaw Benefits Includes Performance Bonus, Food and Wifi Vouchers, full access to Coursera License and 5 extra days of PTO.
Medical Service.
Access to unlimited Coursera license.
Currently remote, but we are aiming to move to a flexible hybrid model within the next few months in CDMX.

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability.

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Bolsa de trabajo México ofrecemos puesto de Compliance Operations Agent para el sector de Otros en la empresa LaPieza de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Compliance Operations Agent (Cuauhtémoc)
🏢 LaPieza
📍 Cuauhtémoc