Collections Specialist — U.S. Collections (Advanced English) Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST*

What You'll Do

- Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
- Negotiate payment plans and settlements that get results while treating every customer with respect
- Handle inbound and outbound calls with confidence, using active listening and smart call control
- Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar
- Resolve problems and de-escalate conflicts like a pro
- Collaborate with a specialized, tight-knit collections team
- Meet — and beat — monthly collection goals and KPIs
- Work in full compliance with the FDCPA and all U.S. state and federal regulations

What You Bring

- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)
- 1+ years of U.S. market collections experience in a call center
- Experience with 1–365 day delinquent accounts and an understanding of charge-offs
- Proven ability to negotiate and collect on delinquent accounts* — this is the heart of the role




- Creativity and resourcefulness when working with delinquent customers — latitude to find solutions
- A competitive, results-driven mindset — you like to win, and it shows in your numbers
- Coachability — you welcome feedback and follow through on your commitments
- Adaptability to effectively deal with different personalities and the ability to stay cool under pressure
- Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once
- Discretion with confidential and compliance-related information

What We Offer

- *Uncapped collections performance bonus — your results set your ceiling
- Monthly punctuality bonus
- Grocery vouchers (vales de despensa)
- Statutory benefits from day one (IMSS)
- Company-paid uniforms once hired
- Monthly Friday Recognition Event* to celebrate top performers
- Additional company benefits and recognition programs
- Comfortable office environment in Polanco

Schedule

Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)

Ready to put your English and negotiation skills to work?

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

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