## dg boss: service desk specialist (fn)applylocations: diego garcia, british indian ocean territorytime type: full timeposted on: posted todayjob requisition id: r *title:*dg boss: service desk specialist (fn)* receives, logs, analyzes and processes and tracks records of service orders and request activities.* liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement.* ensures all information related to service orders and requests are entered into cmms in accordance with contract requirement and asset management standards.* performs analysis to properly classify the service orders/request and dispatches to correct department.* follow up with customers to ensure their service orders and requests are resolved.* performs quality control on work classification and service order/request data enterer into cmms.* performs trend analysis or service orders performance and recommend solutions to department heads.* manages scheduled work such as projects and scheduled calibration and maintenance; and ensures work orders are issued to departments in a timely manner.* coordinates with facility management specialist to make sure all facility data related to scheduled work is current.* assists in preparation and submittal of all documentation related to service and work orders.* perform other duties as assigned.*basic qualifications* must have good oral and written communication skills which enable to effectively liaise with clients, other* departments within the organization, subcontractors and clients, and report directly to senior management.* particular attention to details, good project management skills.* must pass overseas medical screening and be in good health.* must be contract oriented and computer literate in microsoft office software.* must have a valid and be able to obtain non-pro or professional driver’s license with at least 2 restriction code.*preferred qualifications*job specifications: special certifications or training:* knowledge in maximo is highly desired.* knowledge in using computerized maintenance management system (cmms) such as oracle, to generate maintenance schedules is highly desired.*education:* associate or bachelor’s degree in information technology, computer science, business administration / management or other related fields, based on a four-year course of study from an accredited university or college.*experience:* must have at least (2) year experience in service desk or work control functions.
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📌 Dg boss: service desk specialist (fn) (México)
🏢 Kbr
📍 México