The Director of Loss Prevention is responsible for the daily operations of the Loss Prevention Department, directing and overseeing the day-to-day functions that protect hotel guests, associates, and property. This role monitors and drives compliance with all Omni Hotels & Resorts Life Safety Programs, training, and SOP directives, working closely with the Executive Committee to uphold the highest standards of safety and security from the resort’s pre-opening phase onward.

Essential Functions

Monitor and drive appropriate compliance levels of all Omni Hotels & Resorts’ Life Safety Programs, training, and SOP directives.
Plan, evaluate, organize, recruit, train, and direct the activities of the Loss Prevention Agents, Supervisor, and Manager.
Review all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
Report all observed hotel property deficiencies and safety hazards.
Ensure thorough and complete investigation of all incidents incurred by guests and associates (e.g., losses, thefts, accidents).
Maintain surveillance procedures throughout the property.
Ensure that all phases of the key control program are maintained, and that any discrepancies noted are thoroughly investigated and reported to the Director of Rooms.
Monitor all traffic in the lobby, restaurant, restrooms, parking area, bars, and back-of-house areas.
Ensure that all hotel service levels are maintained, providing assistance when necessary.
Act as the hotel representative when resolving guest problems and concerns,



ensuring that all details of guest situations are documented and communicated to appropriate department personnel.
Administer corrective action with associates when necessary.
Ensure follow-up communication and appropriate documentation with the necessary departments so that hotel property deficiencies and safety hazards are resolved.
Ensure that all security equipment (uniforms, push-to-talk radios, cameras) is kept in good working condition.
Set priorities for the Loss Prevention team and provide feedback that enhances performance.
Conduct a monthly department meeting.
Periodically inspect the exterior of the building.
Maintain a continual line of communication with the Executive Committee.
Conduct Annual and New Hire OSHA Training.
Conduct a monthly Safety Committee meeting and follow up on any issues.
Coordinate associate locker inspections and bag checks.
Monitor First Aid kits throughout the hotel.
Complete Moments of Service checklists monthly.
Distribute the Daily Hotel Incident/Accident Log to the Executive Committee.
Conduct a semi-annual hotel fire drill.
Ensure monthly fire extinguisher inspections.
Conduct ongoing Security Department training.
Maintain a thorough understanding of all emergency procedures.

Minimum Requirements

Bilingual in English and Spanish,



with strong verbal and written communication skills in both languages.
Minimum of four years of Loss Prevention/Security Management experience in a hotel or related industry; Director-level experience preferred.
College degree preferred.
Proven leadership skills, with the ability to delegate and to effectively train, develop, and motivate staff.
Must be First Aid and CPR certified, or willing to receive such training.
Must be conversant with OSHA guidelines and workplace safety standards, with experience in loss prevention, incident reporting, and interacting with high-profile clientele.
Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Proficient computer skills, including Microsoft Word, PowerPoint, Excel, and Outlook.
Must be able to reach various areas of the hotel at a rapid pace if necessary.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive matters.
Must maintain a professional business appearance, attitude, and performance.
Must have a versátil schedule and be willing to work evening shifts, weekends, and holidays.
Must be able to work indoors/outdoors in extreme temperatures, assisting with supervision of pool activity as assigned.

📌 Director of Loss Prevention (Cruz de Huanacaxtle)
🏢 Omni Hotels & Spas
📍 Cruz de Huanacaxtle