Location: Santa Fe, Mexico City (100% on-site) Tential is seeking an Access Specialist Level I to support user and contractor access within a large-scale enterprise environment. This role focuses on day-to-day identity and access requests, including onboarding, offboarding, role-based provisioning, password support, and access documentation, while following least-privilege security principles. Responsibilities - Provision user accounts during onboarding, including role-based access and secure credential management. - Process user offboarding and remove access in accordance with established procedures. - Manage approval requests, password resets, and routine access requests. - Apply the principle of least privilege when granting or modifying access. - Create and update process documentation as issues, exceptions, or process changes are identified. - Provide timely solutions to access-related issues and escalate when appropriate. - Collaborate with team members to support users across multiple time zones. - Participate in weekend on-call rotation as required.



Required Qualifications - 1-2 years of professional experience in IT support, service desk, identity/access support, or a related environment. - Working understanding of Active Directory and Okta environments. - Knowledge of server and PC workstation hardware, software, and security fundamentals. - Familiarity with Windows and macOS, including application provisioning and troubleshooting. - Strong organizational, problem-solving, written, and verbal communication skills. - Ability to adapt quickly to new technologies and changing processes. Preferred Qualifications - Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience. - Experience with ticketing or workflow platforms such as ServiceNow or Jira. - Familiarity with PowerShell. - Familiarity with game-development processes, consoles, or related terminology.

📌 Identity Management Consultant (Ciudad de México)
🏢 Tential Solutions
📍 Ciudad de México