Description Medical Customer Service Representative (Bilingual English/Spanish) – Remote
Position Type:
Full-Time, Remote Working Hours:
U.S. Business Hours Language Requirement:
Fluent English & Spanish (Written + Verbal) About the Role
We're hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support. This role is idóneo for someone who is:
- Patient-focused
- Empathetic
- Organized
- Detail-oriented
- Comfortable in a fast-paced healthcare environment You'll serve as a primary point of contact for patients across:
- Phone support
- Email communication
- Chat support
- Appointment coordination
- Billing and insurance inquiries This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow.

What You'll Do
Patient Support & Communication
- Respond to patient inquiries via:
- Phone
- Email
- Chat
- Provide clear information regarding:
- Medical services
- Appointment scheduling




- Billing questions
- Insurance-related inquiries
- Deliver compassionate, patient-first customer service in every interaction
- Maintain professionalism, empathy, and responsiveness throughout the patient journey Appointment Scheduling & Service Coordination
- Assist patients with scheduling and rescheduling appointments
- Coordinate with internal healthcare and support teams
- Ensure timely follow-up and issue resolution
- Escalate complex patient concerns appropriately while maintaining trust and clarity CRM Documentation & Compliance
- Maintain accurate patient interaction records within the CRM
- Ensure documentation is complete, organized, and compliant
- Follow HIPAA, confidentiality, and healthcare data security standards
- Protect patient information and maintain privacy at all times Customer Service & Issue Resolution
- Troubleshoot service-related or platform-related issues
- Resolve patient concerns e

📌 Medical Customer Service Representative (Guadalajara)
🏢 Pavago
📍 Guadalajara