Primary Location: Monterrey, Actual Leon Mexico

C.H. Robinson is looking for a Customer Account Specialist in Monterrey to play a critical role in delivering consistent, high-quality service to one of our key accounts and helping strengthen customer relationships during a pivotal contract renewal period. In this role, you will directly impact customer satisfaction, operational performance, and the overall success of the account by ensuring timely communication and reliable execution.

You will manage daily shipment activities, provide rapid and accurate updates to customers, and ensure operational excellence across high-volume truckload movements. You’ll build strong relationships, maintain strict reporting timelines, and proactively address issues to support both customer experience and account performance.

If you are a relationship-driven professional who thrives in a fast-paced environment and wants to make a measurable impact.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role,



you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but is not limited to, the following:

Customer Experience and Growth:
- Cultivate and maintain strong, trust-based relationships with customers, adeptly addressing their needs and surpassing expectations.
- Anticipate customer requirements and provide timely solutions, fostering long-term satisfaction and loyalty.
- Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.
- Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
- Execute operational tasks such as order creation, load assignment, and track

📌 Customer Account Specialist (San Pedro Garza García)
🏢 C. H. Robinson Europe
📍 San Pedro Garza García