Description
Job Title: Behavioral Health Medical Virtual Assistant Position Type: Full-Time Location: Remote – Philippines or Latin America Work Schedule: Monday–Friday, 9:00 AM–5:00 PM CDT, with rotating Saturdays Pay Rate: $5–$7 USD per hour Start Date: ASAP
About the Role
We are looking for an experienced
Behavioral Health Medical Virtual Assistant
to support a growing U.S.-based psychiatry and mental health practice.
In this patient-facing role, you'll manage calls, scheduling, new patient intake, referrals, insurance verification, prior authorizations, and follow-ups while helping create a smooth and supportive experience for patients.
This is a great opportunity for someone with
previous psychiatry, behavioral health, or mental health experience
who enjoys patient interaction and thrives in a fast-paced healthcare environment. The practice is currently growing and restructuring, offering strong potential for
long-term stability and career growth.
Key Responsibilities Patient Calls:
Answer inbound calls promptly and provide professional, compassionate patient support.



Patient Intake & Scheduling : Coordinate new patient intake, schedule appointments, and maintain accurate patient information. Referral Management:
Process incoming referrals and ensure timely follow-ups. No-Show Follow-Up:
Contact no-show patients at least twice, send text reminders, and properly document all outreach. Insurance & Prior Authorizations : Verify insurance coverage and assist with prior authorization requests. New Patient Inquiries : Respond to new inquiries and referrals within
5 minutes
as a critical performance expectation. Patient Support:
Assist with general patient questions and appropriately route clinical or medication-related concerns to the appropriate team member. Administrative Support:
Handle day-to-day front desk and general healthcare administrative tasks. Team Collaboration:
Participate in daily Zoom meetings and work closely with the practice team. Patient Engagemen

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