Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.
PRINCIPLE DUTIES AND RESPONSIBILITIES:

- Provides the Employee Solutions Contact Center with daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.

- Identify and execute process improvement efforts and provide support to larger Contact Center expansion projects with little supervision to ensure productivity improvements through the measurement and analysis of operations.

Perform other duties as assigned.

Minimum Education

- Bachelor’s degree/equivalent in business, accounting, finance or related field.

Minimum Experience

- Two (2) years experience in project management, analysis and reporting, financial planning, business consulting, process improvement or operational analysis required.

Knowledge,



Skills, and Abilities

- Influencing & Persuasion Skills
- Interpersonal Skills
- Networking Skills
- Excellent Business understanding

Internal Posting Application Instructions
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.
Updated Resume/CV
Cover letter
Current TOEIC scores (600 pts. required)

Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
️ Bulletin validity: from September 17 to 23, 2026

📌 :Employee Solutions Analyst (Ciudad de México)
🏢 Fedex
📍 Ciudad de México