General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Responsibilities

- Responsible for handling the account relationships.

- Receive and analyze customers’ requirements and forecast.

- Daily coordination of material shipments.

- Inform customers the status of open orders.

- Provide customers with documentation and tracking information of shipped orders.

- Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs.

- Reduction of Excess and Obsolete (360+ Days) Inventory.

- Receive customer quality claims and coordinate response with Quality and DMR coordinator.

- Track sales and inventory data related to accounts.

- Report on sales and inventory data related to accounts.

- Processing of quotation requests.

- Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements.

- Responsible for direct ship authorization.

- Initiate Hot Sheets for Quality and Warehouse, as needed.





- Review parts for purchase complete and minimum buys with Supply Chain.

- Coordinate with New Part Coordinator to update MPS/DRP set-ups.

- Coordinate with Material Planners to ensure material is scheduled, as needed.

- Responsible to follow up with Supplier, as needed.

Requirements

- Must have Bachelor degree or equivalent.

- At least 3 years of experience in customer service or materials planning.

- Fluent in both written and spoken English.

- Experience with Microsoft Excel & PowerPoint.

- Possess excellent communication skills including verbal, written and interpersonal.

- Focus on attention to detail and accuracy while meeting deadlines.

- Possess Fastener product knowledge (desired).

- Possess knowledge of Epicor P21 ERP system (desired).

- Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions.

- Strong level of problem-solving skills.

- Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships.

6aQJfXcu3s

📌 Customer Service / Material Planner (Santiago de Querétaro)
🏢 General Fasteners
📍 Santiago de Querétaro