General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Responsibilities:

- Responsible for handling the account relationships
- Receive and analyze customers’ requirements and forecast
- Daily coordination of material shipments
- Inform customers the status of open orders
- Provide customers with documentation and tracking information of shipped orders
- Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs
- Reduction of Excess and Obsolete (360+ Days) Inventory
- Receive customer quality claims and coordinate response with Quality and DMR coordinator
- Track sales and inventory data related to accounts
- Report on sales and inventory data related to accounts
- Processing of quotation requests
- Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements
- Responsible for direct ship authorization
- Initiate Hot Sheets for Quality and Warehouse, as needed




- Review parts for purchase complete and minimum buys with Supply Chain
- Coordinate with New Part Coordinator to update MPS/DRP set-ups
- Coordinate with Material Planners to ensure material is scheduled, as needed
- Responsible to follow up with Supplier, as needed

Requirements:
- Must have Bachelor degree or equivalent
- At least 3 years of experience in customer service or materials planning
- Fluent in both written and spoken English
- Experience with Microsoft Excel & PowerPoint
- Possess excellent communication skills including verbal, written and interpersonal
- Focus on attention to detail and accuracy while meeting deadlines
- Possess Fastener product knowledge (desired)
- Possess knowledge of Epicor P21 ERP system (desired).
- Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions
- Strong level of problem-solving skills
- Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships

Powered by JazzHR 6aQJfXcu3s

📌 Customer Service / Material Planner (Santiago de Querétaro)
🏢 Gf
📍 Santiago de Querétaro