⭐❇️ All applications will be completed on VPM Solutions❇️⭐

To Apply:

Step 1: Click "Apply via LinkedIn," which will take you to the . Click "Apply Now" and log in to your existing VPM Solutions account, or sign up to create your Freelancer Profile.

Step 2: Update your profile.

Step 3: Search for the Job Title.

Step 4: Click "Apply Now" and submit your application.

Role Overview

We’re looking for a friendly and confident Customer Support Representative who enjoys talking with people and helping customers take the next step. You’ll handle a high volume of outbound calls, respond to incoming appointment requests, work leads in the CRM, and use provided scripts and follow-up processes to create a great customer experience.

This role is a great fit for someone who communicates clearly, stays positive and persistent, and knows how to find solutions while following established processes.

What You’ll Own

- Make approximately 60–80 outbound calls per day to potential and existing customers.
- Answer approximately 10 inbound calls per day and assist with appointment setting.
- Work incoming leads through the CRM using provided scripts, call cadences, and follow-up procedures.
- Prioritize phone communication while using text messaging when appropriate.
- Document calls, conversations, and follow-up activity accurately in the CRM.
- Help customers with common questions and provide basic troubleshooting when needed.




- Ask questions and seek guidance when an uncommon issue comes up rather than leaving the customer without an answer.
- Work closely with the team to ensure leads and customer requests are handled promptly and consistently.

What Makes This Role a Fit

- Do you communicate clearly and confidently, especially when speaking with customers over the phone?
- Do you enjoy talking with people and helping them find the right next step?
- When a customer has a question or problem, do you naturally look for a way to help resolve it?
- Are you comfortable making a high volume of calls while maintaining a positive and professional attitude?
- Can you follow a proven process while still thinking critically when something unexpected comes up?
- Do you enjoy working as part of a team and sharing information to help everyone succeed?

You Might Have (or Be Ready to Learn)

- Call center, customer support, appointment-setting, or sales experience.
- Strong verbal communication and a clear, professional phone presence.
- Experience making outbound calls and handling inbound customer calls.
- Experience working with a CRM and following call scripts or structured follow-up processes.
- Strong customer service skills.
- Ability to learn and follow established scripts, procedures, and call cadences.
- Comfort handling a high volume of daily calls.
- Ability to perform basic troubleshooting and know when to escalate an issue.
- A willingness to learn the company’s systems, processes, and services.

📌 Customer Service Representative (México)
🏢 Vpm Solutions
📍 México