Customer Support & Success Specialist – SaaS / CRM

Genesis Platforms is looking for a motivated, friendly, and tech-savvy Customer Support & Success Specialist to join our growing team.

This is a customer-facing role for someone who is comfortable communicating with customers, learning software quickly, solving problems, and speaking with prospective leads.

What You’ll Do

- Provide customer support primarily through chat and online communication
- Help customers navigate and use our CRM/software platform
- Answer questions, troubleshoot issues, and guide users toward solutions
- Assist with onboarding new customers and helping them get comfortable with the platform
- Communicate with prospective leads, answer questions about the platform, and help move interested prospects toward becoming customers
- Identify opportunities to upsell or recommend additional services when appropriate
- Follow up with customers and leads when needed
- Document customer issues and escalate technical problems to the appropriate team
- Maintain professional, friendly, and timely communication with customers
- Learn the platform thoroughly so you can confidently explain features and workflows

Who We’re Looking For

- Excellent written and verbal communication skills
- Friendly, patient, professional, and comfortable talking to people




- Tech-savvy and able to learn new software quickly
- Strong problem-solving skills
- Organized and able to manage multiple conversations and tasks at once
- Comfortable speaking with both existing customers and potential customers
- Self-motivated and able to work independently
- Reliable and responsive during working hours

Preferred Experience

Experience with customer support, customer success, CRM platforms, SaaS companies, inside sales, or lead conversion is a plus, but we’re also open to the right person who is motivated and learns quickly.

About Genesis Platforms

Genesis Platforms is a growing software company providing CRM and business-management solutions designed to help businesses manage their customers, operations, and growth more efficiently.

We’re looking for someone who wants to grow with the company and become an important part of our customer experience and sales process.

To Apply

Please send your resume in english along with a short introduction telling us about your experience with customer service, sales, software/CRM platforms, or similar roles.

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Pay: $84.50 per hour

Expected hours: 60.0 per week

Work Location: Remote

📌 Customer Support & Sales Specialist (México)
🏢 Genesis Platforms
📍 México