Location

Remote

Latin America

Schedule

~ Full-time | Monday to Friday, 8:00 AM - 5:00 PM CST + 5 flexible hours (after-hours or Saturday mornings) Equipment: Must have access to a computer with 16GB RAM and dual-monitor setup (or willingness to adopt this setup; monitor can be provided if needed) Overview

We are looking for a Client Success Coach to join a high-impact educational organization delivering personalized learning solutions. This is a hands-on, mission-driven role focused on guiding students through their learning journey, ensuring accountability, and helping them successfully complete their programs.

You will act as a coach and coordinator, combining structure, motivation, and operational follow-through. This role is ideal for someone who is organized, tech-savvy, and comfortable managing multiple students and platforms simultaneously while maintaining a high level of professionalism. Key Responsibilities

Guide students through customized learning plans via weekly Zoom check-ins

Ensure students stay on track with their learning pace (typically 4, 8, or 12-week programs)

Monitor progress across multiple platforms and validate vigente completion status

Analyze engagement metrics and proactively identify and resolve roadblocks

Conduct high-volume,



short coaching sessions (10-minute check-ins, 3–4 per hour)

Maintain accurate student records and documentation across tools (Trello, Google Drive, internal systems)

Collaborate with internal teams (coaches, instructors, leadership) to ensure a consistent student experience

Communicate with professionalism, empathy, and clarity in all student interactions Requirements (Must-Haves)

~2+ years of experience in customer success, customer support, coaching, or education-related roles

~ Experience working in fast-paced, virtual environments Proficiency with Zoom, Trello, and Google Workspace or similar tools. (Docs, Sheets, Calendar)

~ Excellent English communication skills (written and spoken) Nice to Have

Experience with LMS platforms or CRM systems

Strong attention to detail, organization, and time management

Ability to balance empathy with accountability when working with students

Comfortable handling sensitive situations with professionalism

Background in adult education, instructional design, or upskilling programs

Experience working with third-party educational funders or grant-based programs

Exposure to virtual classroom coordination or academic program management

📌 English teacher (Ciudad de México)
🏢 Vintti
📍 Ciudad de México