Epic ASAP Associate – Healthcare IT

Impact Advisors Mexico

About the Role

Impact Advisors Mexico is seeking an Epic ASAP Associate to support Emergency Department (ED) workflows for U.S.-based healthcare organizations.

Epic ASAP is the application used to support the clinical and operational workflows of Emergency Departments, including patient tracking, triage, clinical documentation, orders, patient flow, and coordination of care.

This role is an opportunity for a healthcare or healthcare technology professional with experience in emergency care, acute care, hospital operations, clinical workflows, or healthcare IT to develop specialized expertise in Epic and healthcare technology consulting.

Epic experience or certification is preferred but not required.

What You’ll Do

- Support the analysis and optimization of Emergency Department workflows within Epic ASAP.
- Support system requests, incidents, and workflow issues related to Emergency Department functionality.
- Analyze clinical and operational requirements and translate them into application solutions.
- Support workflows related to patient arrival, triage, tracking, patient movement, and disposition.
- Support clinical documentation workflows and related application functionality.
- Assist with the analysis, configuration, testing, and validation of application changes.
- Support workflows involving orders for laboratory, imaging, medications, and clinical procedures.
- Investigate application issues, identify potential root causes, and coordinate appropriate resolutions with technical and operational teams.
- Participate in application testing, quality assurance, and validation of system enhancements.
- Create and maintain application documentation, workflow materials, and support resources.
- Collaborate with clinical, operational, and technical stakeholders to understand requirements and support effective solutions.
- Work collaboratively with related Epic application teams, which may include Orders, ClinDoc, Ambulatory, Radiant, Willow, and Security.
- Support initiatives focused on Emergency Department efficiency, workflow optimization,



and patient experience.
- Participate in implementation, enhancement, or upgrade activities as applicable to assigned projects.

What You’ll Bring

Required

- 1–3 years of relevant professional experience in healthcare, acute care, emergency services, hospital operations, healthcare IT, clinical support, or a related environment.
- Advanced English proficiency, with the ability to communicate professionally in written and spoken English.
- Understanding of clinical and/or hospital operational workflows.
- Strong analytical, problem-solving, and research skills.
- Strong attention to detail and ability to manage multiple priorities.
- Clear and professional communication skills.
- Strong customer service and stakeholder management mindset.
- Ability to work collaboratively with clinical, operational, and technical teams.
- Proactive, adaptable, and continuous-learning mindset.

Preferred
- Epic experience or certification.
- Epic ASAP experience.
- Experience working in an Emergency Department or acute care environment.
- Experience with emergency medicine, emergency nursing, or hospital-based clinical operations.
- Experience with patient tracking or Emergency Department information systems.
- Experience with EHR/EMR systems.
- Healthcare technology or consulting experience.
- U.S. healthcare experience.
- Experience supporting clinical application implementations, upgrades, testing, or optimization.

Epic Development Opportunity

Epic experience or certification is not required to apply.

Employees in this role may have opportunities to develop Epic application expertise and pursue Epic certification based on applicable role requirements, business needs, eligibility, and Epic processes.

Key Skills





- Emergency Department workflow knowledge
- Clinical and operational workflow analysis
- Patient flow and tracking
- Strong analytical and problem-solving skills
- Application support and troubleshooting
- Requirements analysis
- Testing and validation
- Stakeholder communication
- Customer service
- Collaboration across clinical and technical teams
- Advanced English proficiency
- Adaptability and continuous learning

What We Offer
- MXN $4,000 monthly grocery vouchers
- Major and minor medical insurance – Sofía Salud
- TotalPass gym discounts
- 5 additional vacation days before completing the first year
- Paid training and continuous mentorship
- 15 days of Aguinaldo
- 12 days of paid vacation plus vacation premium
- Paid public holidays
- Overtime pay
- IMSS / Social Security

Why Impact Advisors Mexico?
- Work with U.S.-based healthcare organizations.
- Develop specialized expertise in Epic and Healthcare IT.
- Gain exposure to healthcare technology consulting.
- Develop skills in clinical workflow analysis and stakeholder management.
- Receive training and ongoing professional development.
- Work in a collaborative environment focused on learning, quality, and continuous improvement.

About Impact Advisors Mexico

Impact Advisors Mexico is part of the Impact Advisors network and supports healthcare organizations through specialized healthcare IT, consulting, and operational expertise.

Our teams work with healthcare organizations to improve technology-enabled workflows, operational performance, and the experience of patients and healthcare professionals.

Job Details

Job Title: Epic ASAP Associate

Company: Impact Advisors Mexico

Employment Type: Full-time

Location: Monterrey, San Pedro Garza García

Work Model: On-site / Hybrid

Ready to Build Your Healthcare IT Career?

If you have experience in Emergency Department operations, acute care, hospital workflows, clinical support, or healthcare technology and are interested in developing specialized expertise in Epic ASAP, we would like to hear from you.

📌 Epic ASAP Associate – Healthcare IT (Monterrey)
🏢 Impact Advisors Mexico
📍 Monterrey