Velvet Horizons is a service-oriented organization focused on delivering customized planning and coordination solutions for a diverse client base. Operating in a fully remote environment, our team is composed of professionals dedicated to efficiency, accuracy, and high-quality client support.
Position Overview:
We are seeking a detail-oriented and dependable Planning Consultant to support clients with coordination and scheduling services. This role involves managing client requests, organizing logistics, and ensuring a smooth, end-to-end planning process.
Key Responsibilities:
- Communicate with clients via phone, email, and digital platforms to gather requirements and provide support
- Research and present suitable options for accommodations, transportation, and related services
- Prepare structured plans and coordinate scheduling based on client preferences and availability
- Process reservations and confirm service arrangements with third-party providers
- Provide consistent, professional customer support throughout the coordination process
- Maintain awareness of relevant updates, policies, and service offerings
- Collaborate with internal team members to improve workflows and service delivery
- Accurately document client interactions, transactions, and records in company systems
Qualifications:
- Strong written and verbal communication skills
- Proven ability to work independently in a remote environment
- High level of organization and attention to detail
- Ability to manage multiple tasks and meet deadlines
- Customer-focused mindset with problem-solving skills
- Basic proficiency with online tools and scheduling platforms
- Fluency in English is required; Spanish language skills are a plus
Compensation & Work Structure:
- Adaptable remote work environment
- Performance-based compensation based on completed client arrangements
- Ongoing training and professional development opportunities
- Access to company-supported resources and tools
- Collaborative team environment
Additional Information:
This position is best suited for individuals who are self-motivated, organized, and comfortable working in a remote setting. Selected candidates will complete an onboarding and training program designed to support a successful transition into the role.