L1 / L1.5 Command Center Network EngineerJoin our Network Operations team and play a critical role in ensuring the availability and performance of enterprise network infrastructure. As an L1/L1.5 Command Center Engineer, you will monitor network environments, troubleshoot connectivity issues, manage incidents, and collaborate with senior support teams to deliver reliable network services in a 24x7 operational environment.Key ResponsibilitiesMonitor network infrastructure using tools such as SolarWinds, Zabbix, or Nagios.Troubleshoot and resolve Level 1 network issues involving LAN/WAN, VPNs, routers, switches, and firewall alerts.Log, track, and manage incidents through ITSM platforms such as ServiceNow or Remedy.Perform basic network health checks, including CPU, memory, and interface monitoring.Escalate incidents to L1.5/L2 teams according to established SLAs.Coordinate with vendors and ISPs for network-related issues when required.Maintain accurate documentation, incident records, and shift handovers.Follow incident, change, and problem management processes.Support 24x7 operations through rotational shifts.Required SkillsUnderstanding of TCP/IP, OSI Model, LAN/WAN, DNS,



and DHCP.Basic knowledge of Cisco or Juniper networking devices.Familiarity with firewall concepts and network monitoring tools.Experience working with ITSM/ticketing platforms.Strong troubleshooting and analytical skills.Good communication and teamwork abilities.Experience & Qualifications3-5 years of experience in Network Operations, NOC, or IT Support environments.Bachelor's degree or Diploma in IT, Computer Science, or a related field.CCNA certification (preferred).ITIL Foundation certification is a plus.What We're Looking ForA proactive problem solver with a passion for network operations.Strong attention to detail and adherence to operational procedures.Flexibility to work in a fast-paced, shift-based support environment.Other ConsiderationsTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.#J-18808-Ljbffr

📌 /.5 Command Center Network Engineer (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey