Base: Mexico-RemoteLanguage: English and Spanish- Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;- Responsible for training clients on newly launched application solutions and product functions;- Create application cases, technical documents, training materials, etc.;- Assisting R&D;, Business, and Quality- Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization;- Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;- Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;- Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism;- Based on customer feedback, propose reasonable improvement suggestions and opinions for products.Job Description- Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving,



and equipment maintenance;- Responsible for training clients on newly launched application solutions and product functions;- Create application cases, technical documents, training materials, etc.;- Assisting R&D;, Business, and Quality- Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization;- Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;- Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;- Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism;- Based on customer feedback, propose reasonable improvement suggestions and opinions for products.Job Requirements- Dental‑related major or industry experience; basic computer hardware/software knowledge.- Knowledge of equipment hardware/software to provide service support for dental products.- Fluency in Japanese and English.- No work experience required; good communication skills (listening, speaking, reading, writing).- Proactive, responsible, analytical, quick learner, team player.- Base location: Mexico.#J-18808-Ljbffr

📌 Presales Application Engineer - Dental (Torreón)
🏢 SHINING 3D Latam
📍 Torreón