Clipboard is seeking a Worker Operations Team Lead to coach a 200+ member team serving 400,000+ active professionals on our marketplace. You'll guide agents, give feedback, and ensure customer experience stays central while building a culture of learning.
You will monitor QA metrics above 90%, provide ongoing coaching, handle escalations, and work hands-on with Zendesk, Metabase, and Amazon Connect to optimize operations across EST/PST aligned hours.
📌 Remote Customer Support Team Lead — Coach (Estado de México)
🏢 Clipboard
📍 Estado de México
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