Sales agents over Chat at RUI are responsible for receiving messages from existing and new customers regarding Internet services. Armed with superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
Essential Duties and Responsibilities: (Other duties may be assigned)
- Maintain relationships with existing customers, and forge relationships with new customers.
- Must be comfortable taking inbound chats and calls to upgrade, offer promotions, retain customers, or regaining customers.
- Deliver prepared sales pitch, reading from scripts that describe products or services, to influence potential customers to purchase a product or service
- Listen to customer concerns with the goal of identifying the causes of the problem
- Solve customer challenges and regain customer confidence by using empathy, and building rapport with customers
- General knowledge of company, products, and/or services
- Obtain customer information and enter data into various CRM systems
- Adhere to QA requirements and utilize a call flow
- Comply with federal and state regulations, as well as company and client policy, with regards to the handling of confidential consumer information
- Sales and customer service experience (call center, retail, door-to-door)
- Persuasive, not aggressive
- Ability to work independently as well as part of a team (promote positive work environment)
- Excellent English communication skills (professional demeanor); written & verbal.
- Proficient in multi-tasking
- Ability to build rapport with customers, empathy, responsiveness, and patience
- The ability to thrive in a fast-paced environment in which change, and ambiguity are prevalent
What we offer:
- Exciting Work Environment
- Competitive base pay + lucrative commission (all sales made are guaranteed payout and commissions are uncapped)
- Attendance Bonus
- Food Vouchers
- Paid
📌 Sales Agent Over Chats (Colonia del Valle Centro)
🏢 Rui
📍 Colonia del Valle Centro
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