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As a Collections Analyst within our Integral Indirect Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.
What will your day consist of?
- Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
- Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
- Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
- Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
- Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
- Following-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases.
- Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
- Escalating up to Director and VP level the cases without a clear resolution path
- Leading and/or participating in business enhancement projects across countries/ regions.
Join us if you have:
- Bachelor degree in Finance, Administration, business, economics or similar
- Requires advancedproficiency in English and Portuguese language skills are considered a strong asset.
- 2 years of experience in collection, customer service, accounts payable or receivable preferred,
- Understanding of collection strategies and financial concepts.
- Good communication, negotiation
📌 Trilingual Collections Analyst (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque
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