Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Consultant, Technical Solutions role is a key position within our organization, serving as the main technical liaison for CyberSource clients including merchants, acquirers, and payment facilitators. As part of Visa Acceptance Solutions, the Consultant is responsible for managing technical aspects of service implementation, supporting clients in production, ensuring stable performance, and strengthening long-term relationships in partnership with the Account Manager.





This role also involves addressing technical concerns related to CyberSource services, driving incident resolution, and ensuring client satisfaction

Responsibilities:
- Serve as the primary technical point of contact for assigned clients and maintain strong client relationships.
- Partner with Sales to build relationships across technical and business stakeholders.
- Conduct regular business performance reviews for live merchants and partners.
- Proactively monitor client accounts to identify and resolve technical issues.
- Manage and troubleshoot escalated technical problems, collaborating with Product Development, Product Management, and Operations.
- Provide technical training and support to clients.
- Educate clients on product features, functionalities, and integration opportunities.
- Create, edit, and distribute client communications and notifications.
- Stay informed about industry trends and emerging techno

📌 Consultant, Technical Solutions (Ciudad de México)
🏢 Visa
📍 Ciudad de México