About the Role Let’s Smile Dental is a dental office and med spa focused on clear communication, professionalism, and a calm, organized patient experience.
We are hiring a Spanish-speaking Virtual Receptionist / Operator to serve as the primary first point of contact for our practice. This role requires a confident and strong communicator above all else.
The job involves answering inbound phone calls and handling appointment scheduling. You will speak with patients throughout the day and must be comfortable leading conversations clearly, calmly, and professionally from start to finish.
We are seeking someone with proven customer service experience in phone-based roles who is looking for a consistent, ongoing role.
Primary Responsibilities
- Serve as the primary first point of contact, managing inbound calls and core scheduling responsibilities with clarity, accuracy, ownership, and appropriate escalation when needed.
- Clarify the purpose of each call and guide patients to the correct next step, whether resolving the issue or scheduling appropriately.
- Perform appointment confirmations, reschedules, and approved scheduling actions within defined protocols.
Hours & Availability Part-time position Average of approximately 32 hours biweekly Weekday and weekend availability required
Compensation & Growth Base pay starts at $6/hour After an initial 3-month period, eligible for monthly pay increases through a tiered system tied to company performance, without waiting for traditional raises
Requirements Fluent in English and Spanish Comfortable leading conversations with confidence, authority, and clear expectation-setting Detail-oriented and well organized Reliable internet connection and a quiet workspace