Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
About the Role:
Responsibilities:
- Oversee the overall health, strategy, and effectiveness of the end-to-end feedback system
- Maintain and evolve a Salesforce custom object (Feedback Records), ensuring the technical infrastructure supports the feedback process
- Produce and distribute monthly stakeholder newsletters with key program metrics
- Consult on categorization and tracking decisions during insights development
- Advise on prioritization and metrics selection during triage and reporting
- Manage and maintain dashboards and reporting that shows the feedback & insights loop linked to Roadmap delivery.
- Stay informed on new Feedback Records created in GUS, feedback linked to Roadmap Items/Intakes, status changes, and orphaned feedback resolution
Accountabilities:
- Strategy, health, and technology of the feedback loop
- Maintaining accurate and up-to-date GUS Feedback Records
- Driving the feedback-to-roadmap ratio and ensuring transparency of program outcomes
Qualifications:
- Experience in program or product operations, ideally within a data, AI, or product management context
- Familiarity with Salesforce project management tools or similar internal engineering/product tracking systems
- Strong cross-functional communication and stakeholder management skills
- Ability to synthesi
📌 Feedback Program Manager (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.