Empleando Mexico busca Bilingual Customer Service Representative en Cancún, Quintana Roo:
Job Objective:
Provide professional care and follow-up to patients interested in dental services, acting as the liaison between patients and clinics. Coordinate appointments, answer questions, provide accurate information about treatments, and ensure a positive patient experience.
Key Responsibilities:
- Handle incoming and outgoing calls from potential and existing patients.
- Provide clear information about treatments, costs, timelines, and processes.
- Coordinate and schedule appointments with affiliated dental clinics.
- Follow up after appointments to confirm patient satisfaction or reschedule if necessary.
- Keep the patient database in the system up to date.
- Address inquiries with a professional and empathetic attitude.
- Collaborate with the clinical team to ensure the availability and timeliness of services.
- Meet the performance and quality metrics established by the department.
- Willingness to work rotating shifts or weekends (as needed by the department).
Skills:
- Advanced English (spoken and written).
- Excellent verbal and written communication in both languages.
- Service-oriented attitude and empathy toward the client.
- Organization and follow-up on appointments or multiple tasks.
- Teamwork.
We offer:
- Job security at a well-established company
- Fixed salary
- Opportunities for professional growth
- Initial and ongoing training
- Nível de educación deseada:
Superior - trunco
Nível de experiência deseada:
Nível Medio
Función departamental:
Medicina / Salud
Industria:
Call Centers / Telemarketing
Habilidades:
- communication skills
- Active listening
- negotiation