We are looking for a Integral Operations Center Engineer / Site Reliability Engineer / DevOps profile with experience in monitoring, incident management, cloud operations, production support, and service reliability.

This is not a basic helpdesk role.We are looking for someone with a solid operations mindset, hands-on monitoring experience, and enough cloud knowledge to understand alerts, investigate issues, and support production environments effectively.

What You Will Do
- Detect, analyze, troubleshoot, and escalate production incidents.
- Perform system health checks and validate the operational stability of cloud-based platforms.
- Review alerts, logs, dashboards, and metrics to identify potential issues and reduce service disruption.
- Follow documented SOPs, runbooks, and escalation procedures.
- Document incidents, actions taken, root causes, and operational updates clearly and accurately.
- Support incident management processes through ticketing tools such as ServiceNow.
- Collaborate with engineering, DevOps, cloud,



and support teams to improve reliability and response processes.
- Contribute to continuous improvement in monitoring, alerting, automation, documentation, and production support practices.
- Participate in weekend or holiday coverage rotations when required.

Required Qualifications
- 2-4 years of experiencein one or more of the following roles: GOC, NOC, SRE, DevOps, IT Operations, Cloud Operations, Production Support, or Monitoring Support.
- At least 2 years of hands-on monitoring experiencein production or operational environments.
- Experience working with monitoring / observability tools such as Datadog, Splunk, Prometheus, Grafana, or similar.
- Medium-level knowledge of AWS,ideally with 2-3 years of practical exposure, or strong / expert-level knowledge of GCP.
- Familiarity with Linux commands, system checks, log analysis, and incident troubleshooting.
- Experience working with ticketing or incident management tools, preferably Service

📌 Global Operations Center Engineer (Ciudad de México)
🏢 Axia Global Hire
📍 Ciudad de México