At Siemens, we foster an ownership culture where every employee takes personal responsibility for our company’s success. We are committed to ensuring zero harm to our employees and zero defects in our processes. Through lean principles and digitalization, we continuously improve our operations and enhance the customer experience.
We empower our employees to act as owners, trust our managers to lead with innovation, and promote transparency by learning from our mistakes and celebrating our successes. We recognize individual and team achievements frequently and invest in our people through a wide range of internal and external development opportunities.
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Position: Project Support Specialist
The Project Support Specialist serves as the primary point of contact and support for Project Managers. This role involves close collaboration with various Siemens teams to ensure customer needs are met while managing expectations to maintain strong, successful relationships.
This position offers significant opportunities for professional growth in both skills and technical knowledge.
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Key Responsibilities- Provide post-shipment support to Project Managers.
- Collaborate with plant warranty and customer support teams to order and track parts.
- Monitor open orders and warranty parts shipments to job sites.
- Follow up with the plant warranty team on outstanding orders.
- Use project management tools to document and manage issues or escalate them to the appropriate team members.
- Maintain a professional demeanor and demonstrate emotional intelligence when addressing customer and internal inquiries.
- Update and maintain the Open Orders Report.
- Track and report shipping status.
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Required Skills & Qualifications- High level of professionalism and strong customer service orientation.
- Eagerness to learn the assigned product line through self-paced internal training.
- Ability to navigate internal networks to obtain product support; relationship-bu
📌 Project Support Specialist (Zapopan)
🏢 Siemens
📍 Zapopan
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