Base: Mexico-Remote

Language: English and Spanish
- Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;
- Responsible for training clients on newly launched application solutions and product functions;
- Create application cases, technical documents, training materials, etc.;
- Assisting R&D;, Business, and Quality
- Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization;
- Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;
- Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;
- Monitor and collect information on clients and competitors in the market,



and establish an internal information feedback mechanism;
- Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Job Description
- Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;
- Responsible for training clients on newly launched application solutions and product functions;
- Create application cases, technical documents, training materials, etc.;
- Assisting R&D;, Business, and Quality
- Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization;
- Assist R&D; in testing new pro

📌 Presales Application Engineer (Torreón)
🏢 SHINING 3D Latam
📍 Torreón