Domain
Consulting
Interest Group
Infy Mexico
Company
Requisition ID
153529BR
ServiceNow HAM/SAM Developer – JD
The idóneo candidate will lead and deliver OOB implementations for HAM and SAM, ensuring robust asset lifecycle processes, data quality, integrations with enterprise systems/tools, and compliance-ready reporting. This role requires strong hands‑on configuration skills, data migration experience, and the ability to build/maintain integrations and automation using ServiceNow best practices
Technology :
ServiceNow – Hardware Asset Management, Software Asset Management
Experience level:
- 5+ years’ experience and proven specialization in ServiceNow ITAM implementation
- 3+ HAM/SAM implementations as Developer

Preferred Certifications
- ServiceNow SAM Pro Certification
- ServiceNow HAM Pro Certification

Job Description
HAM (Hardware Asset Management)
- Implement and configure ServiceNow HAM OOB processes end-to-end, including: Procurement intake / ordering alignment, Stockroom setup and inventory operations, Asset allocation / deployment / assignment,



Maintenance / refresh, Retirement / disposal
- Configure and manage Stockrooms, Transfer Orders, inventory movement, asset check-in/check-out, and related inventory controls.
- Set up and govern Hardware Models, Model Categories, Manufacturers, and standardization rules.
- Ensure hardware asset records align appropriately with CMDB CIs where applicable (data quality, duplication controls, lifecycle alignment).
- Support operational readiness through runbooks, documentation, and stakeholder training for asset teams.

SAM (Software Asset Management) – OOB Implementation
- Implement and configure ServiceNow SAM OOB capabilities including software model/catalog setup, normalization concepts, entitlement tracking, and license/compliance reporting as applicable.
- Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources.
- Support implementation for Tier-1 publi

📌 ServiceNow ITAM Developer Sr. (Centro)
🏢 Infosys
📍 Centro