At AT&T;, we bring the world together with technology in ways you never imagined. Whether it’s your next big idea or the newest innovation, we’re looking for people like you to lead the way. It’s an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T.;

As a Bilingual Help Desk Representative, you'll help connect our customers everywhere they live and work. You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.

Using your technical tools, extensive training, and critical thinking, you’ll be an ambassador to the customer’s resolution.



You’ll be equipped and empowered to not only understand what’s occurred prior to and during the customer’s case, but also continue with diagnosing, researching and solving complex problems that may require additional expertise. You’ll be able to identify when customer contact is justified, and based on your research you'll have all the information and resources you need for one contact resolution.

Who makes a great fit for the role? There are a few must-haves:
- Advanced English Fluency to engage with U.S. customers, including reading, writing and understanding technical documentation.
- Preferred experience utilizing common Service Desk tools (search engines, resource libraries) to gather critical information needed to resolve issues and inquires.
- Basic desktop, laptop & hardware knowledge
- High School Diploma required; additional technical certifications or degrees desired.
- Minimum 1 year of releva

📌 Bilingual Help Desk Representative (Guadalajara)
🏢 At&T
📍 Guadalajara