As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Join Ciena and help power the future of high‑speed connectivity.
As a global leader in networking systems, services, and automation, Ciena builds the adaptive networks that customers, partners, and communities rely on in the AI era. The Repairs Operations FA Logistics Coordinator plays a vital role in ensuring efficient movement of failed hardware to and from general Failure Analysis labs—reducing downtime, strengthening operational visibility, and supporting our mission to deliver exceptional customer experience.
How You Will Contribute:
- Coordinate global logistics activities for failed hardware units, tracking to designated Failure Analysis (FA) laboratories globally.
- Liaise with internal teams (Repair Operations, Engineering, Quality) and external partners to ensure seamless and compliant movement of materials.
- Liaise with Ciena Quality organization on priorities, issues and escalations
- Maintain precise tracker and inventory records for units in the FA process.
- Define and own key metrics and identify process improvements and own implementation
- Oversee the return of analyzed or repaired units to stock locations or customers.
- Provide proactive communication to stakeholders on shipment status, risks, or delays.
- Participate in continuous improvement initiatives that strengthen FA logistics and repair operations processes.
- Ensure compliance with all safety regulations, company policies, and international shipping guidelines.
The Must Haves:
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related field.
- 5+ years of exper