Job Summary/Overview:
Researches, collects, and reports information on the ability and capacity of company products and competing equipment. Aids in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of customers. Responsibilities also include providing equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales team.
Essential Duties and Responsibilities:
- Acts as liaison between customer and the company.
- Determine if the customer request can be filled with standard product or if it requires a special engineered product.
- Confers with the Engineering Department to determine the feasibility of designing and the design of the special equipment.
- Confirms with production personnel the feasibility to manufacture and to obtain an estimate of production time.
- Working with Production Control, analyzes current production schedules and confirms delivery date with the customer.
- Confers with Purchasing to obtain quotes for nonstandard parts, components,
and features from outside sources and issues purchase requisitions.
- Negotiates specification changes, pricing and delivery dates, as required.
- Answers customer inquiries regarding linear actuator component operational functions.
- Upon request, provides specific technical literature to customers.
- Provides feedback to Quality and Product Engineering regarding field performance of products.
- Processes Government orders according to government regulations and/or standards.
- Performs other related duties as assigned.
Knowledge, Skills, Competencies, and Abilities:
- Ability to read, analyze, and interpret general business periodicals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from employees, managers, suppliers, customers, and other intercompany personnel.