Are you a proactive communicator who thrives on building customer relationships and driving timely cash collection across a dynamic portfolio? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior Credit & Collection Professional, you will be managing a portfolio of customers across the Americas region, driving cash collection excellence through hands-on customer engagement, credit assessment, and cross-functional collaboration within our Shared Services environment.

This position reports to the Credit & Collections Sr. Manager and operates on a hybrid basis from our facility in Apodaca, Reciente León, México.

What you will be doing:
As a key part of the Credit & Collections team, you'll create impact by driving timely cash collection and reducing past-due balances while strengthening customer relationships and mentoring team members to elevate our Order-to-Cash performance.

Your main responsibilities include:




- Manage an assigned customer portfolio—proactively contacting customers daily to secure payments, register promises, and follow up on broken commitments.
- Assess credit limits, handle order releases, and evaluate when credits or debits need to be issued using SAP FSCM tools.
- Identify and resolve complex account issues, perform reconciliations, and coordinate dispute resolution to minimize aging and unapplied cash.
- Serve as liaison between customers and internal stakeholders, ensuring clear communication and a 'no surprises' environment.
- Mentor new hires, provide functional guidance to team members, and support the team leader in managing daily operations.
- Drive continuous improvement initiatives, assist in cash forecasting, and deliver high-standard reporting to management.

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What makes you a great fit:
Above all, you are a communicative, results-driven professional with a problem-solving mindset, and the confidence to pick

📌 Senior Credit (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca