Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience - TTEC is a certified Great Place to Work certified As a Bilingual Technical Support Representative - English-Spanish working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- 1 year minimum of tech support and troubleshooting experience
- Minimum 6 months of call center experience
- Fluent in English and Spanish
- Comfortable working to resolve the customer’s issues before escalating to the next level
- High school diploma or equivalent
- Computer savvy
What You Can Expect
- Unique benefits that include medical service on-site, life insurance, versátil restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
- Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)
- Pus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)
Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support y
📌 Bilingual Technical Support Representative (Tabacalera)
🏢 TTEC
📍 Tabacalera
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