**Company**:Qualcomm Intl Inc., Mexico Branch Office
**Job Area**:Information Technology Group, Information Technology Group > IT Engineering
**General Summary**:
**This position will**:
- Design, build, and iterate on agentic AI workflows powered by LLMs, including retrieval-augmented generation (RAG), tool-use orchestration, and chain-of-thought reasoning for SRE automation.
- Contribute to the development and scaling of Qualcomm's agentic SRE platform, integrating observability data with AI-driven decision-making.
- Collaborate with cross-functional teams to design, develop, and implement new features.-
- Drive the evaluation and implementation of OpenTelemetry (OTEL) for standardized telemetry collection, helping transition from vendor-specific instrumentation to open, portable observability.
- Maintain code quality and organization through best practices and code reviews.
- Address production issues and provide Tier 3 on-call support.
- Support internal stakeholders with their observability platform needs, including onboarding, instrumentation, troubleshooting, and ongoing optimization of monitoring solutions.
- Stay updated with the latest industry trends in AI/ML, LLM frameworks, agentic architectures, and observability technologies.
**Technologies we use**:
- **Languages**:Python, Golang, Java, JavaScript
- **AI/ML**:LLM APIs (OpenAI, Azure OpenAI), LangChain/LangGraph, RAG frameworks, vector databases, prompt engineering
- **Task management**:JIRA
- **Version control**:Git, GitHub
- **Deployments**:Jenkins, Bash, Amazon Web Services,



Docker
- **Observability**:Datadog, OpenTelemetry (OTEL)
**Required for this position**:
- BS degree in Computer Science or related technical field, or equivalent practical experience.
- 4+ years of experience as a Full Stack Developer or similar role in large business environments.
- Experience with algorithms, data structures, complexity analysis, and software design.
- Proficiency in Golang, Python, and Java.
- Experience with front-end technologies such as HTML, CSS, JavaScript, and web frameworks like Flask.
- Experience in Site Reliability Engineering (SRE) practices, including monitoring, alerting, incident response, reliability engineering, and telemetry optimization using Datadog or similar observability platforms (e.g., Prometheus, Grafana).- Ability to debug and optimize code and automate routine tasks.
- Familiarity with databases (e.g., MySQL, PostgreSQL, MongoDB) and web servers (e.g., Nginx).
- Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Demonstrated ability to work with integral teams across time zones.




**Preferred qualifications**:
- Hands-on experience developing agentic AI systems — including multi-step tool-use orchestration, RAG pipelines, vector search, and chain-of-thought reasoning using frameworks such as LangChain, LangGraph, Semantic Kernel, or similar.
- Experience with OpenTelemetry (OTEL) — including instrumentation, collector configuration, and integration with observability backends.
- Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
- Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.
- Ability to work effectively in a fast-paced, complex technical environment.
- Self-starter attitude and the ability to make decisions independently.
- AWS DevOps Professional certification
- AWS Solutions Architect Associate
- AWS Developer Associate
**Minimum Qualifications**:
- 3+ years of IT-related work experience with a Bachelor's degree.
OR
5+ years of IT-related work experience without a Bachelor’s degree.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
If you would like more information about this role, please contact Qualcomm Careers.

📌 Softwaredeveloper, Observability & Ai (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México