The Business Intelligence Analyst is a key resource with greater technical expertise and business knowledge. Their main role is to solve complex and critical operational problems by developing and using SQL and Power BI. Although they do not necessarily lead a team formally, they work closely with the BI Assistant Manager on strategic and high-impact initiatives, and act as a technical mentor to strengthen the capabilities of the Analyst I team.
Key Responsibilities and Accountabilities
• Propose, develop, and implement automated solutions using Microsoft SQL and Power BI.
• Provide technical expertise and advanced knowledge in business intelligence.
• Collaborate with business stakeholders to understand and address their needs.
• Maintain regular communication and deliver consistent updates to clients regarding progress and results.
• May coordinate a team to analyze and interpret information requests to achieve departmental objectives, depending on the assignment.
• Serve as the subject matter expert for resolving escalations and providing advanced solutions.
• Manage and identify potential risks in client requirements, ensuring client satisfaction.
• Act as a strategic consultant for the Business Intelligence Department and internal/external clients.
• Translate business requirements into specifications for data warehouse and data mart design and configuration.
• Coordinate maintenance and updates of BI tools, databases, dashboards, and processes.
• Facilitate the discovery process and generate technical documents.
• Provide support in functionality proposals and best practices.
• Create data models and analyze requirements.
• Build data visualizations that add value to the end user.
• Manage and track accordingly to methodology and i
📌 Client Business Intelligence Analyst II (Benito Juárez)
🏢 Teleperformance
📍 Benito Juárez
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