Data & Infrastructure Engineer

Location: Mexico City, Mexico

Key Responsibilities

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Provide L1/L2 support for wellsite infrastructure and digital drilling applications.

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Support deployment, configuration, monitoring, and troubleshooting of EDGE devices and associated systems.

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Configure and maintain network connectivity, including VLANs, routing, firewalls, VPNs, and IP addressing.

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Monitor and troubleshoot data interfaces such as WITSML, OPC-UA, Modbus TCP, and related protocols.

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Manage incidents, service requests, escalations, and technical documentation through ServiceNow.

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Collaborate with engineering, cybersecurity, product, and field operations teams to ensure service continuity.

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Participate in rig onboarding, deployment readiness activities, and infrastructure support projects.

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Maintain operational procedures, knowledge articles, and technical documentation.

Requirements

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Education: 4 yrs IT related degree

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English Level: Fluent / conversational level.

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Experience: 3 to 10 yrs in networking, infrastructure support, systems administration,



or technical operations environments.

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Experience providing L1/L2 technical support.

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Experience network deployment, configuration, and troubleshooting.

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Exposure to industrial networks, operational technology (OT), or real-time operational environments is preferred.

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Experience working in a 24/7 support environment is desirable.

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CCNA certification is required.

Technical Skills

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Strong knowledge of LAN/WAN, Routing, VLANs, TCP/IP, DHCP, and network troubleshooting.

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Experience with firewalls, NAT, VPNs, and network security concepts.

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Familiarity with industrial communication protocols such as WITSML, OPC-UA, Modbus TCP, or Serial Communications.

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Knowledge of virtualization platforms such as VMware ESXi or KVM is desirable.

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Experience with ServiceNow or similar ticketing tools.

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Proficiency in Microsoft 365 applications.

Competencies

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Strong analytical and troubleshooti

📌 IT Wellsite Infrastructure (Ciudad de México)
🏢 SLB
📍 Ciudad de México