Key Responsibilities
Quality Management & Compliance
Lead the development, implementation, and maintenance of quality systems and procedures.
Ensure compliance with customer requirements, regulatory standards, and quality management systems such as ISO 9001 and IATF 16949.
Create and maintain quality documentation, including PFMEAs, Control Plans, Process Flow Diagrams, SPC plans, and work instructions.
Lead complex root cause investigations using 8D, 5 Why, Fishbone Diagram, Fault Tree Analysis, and statistical methods.
Analyze quality trends, warranty claims, customer complaints, and manufacturing defects to identify systemic issues.
Customer Quality
Act as the primary quality contact for customers regarding quality concerns and corrective actions.
Ensure timely completion of customer-required quality documentation and reporting.
Monitor process capability and product performance using SPC and other statistical tools.
Lead continuous improvement projects focused on reducing defects, waste, and cost of poor quality.
Collaborate with manufacturing, engineering,
and operations teams to improve process performance.
Supplier Quality
Support supplier qualification, development, and performance improvement initiatives.
Lead investigations of supplier quality issues and implement corrective actions.
Review supplier PPAP submissions and quality documentation.
Provide technical guidance and mentoring to Quality Engineers and Quality Technicians.
Lead cross-functional teams in quality improvement initiatives.
Develop and track quality KPIs and present performance metrics to management.
Promote a culture of quality and continuous improvement throughout the organization.
Bachelor's degree in Engineering, Industrial Engineering, Manufacturing Engineering, Quality Engineering, or a related field.
~5-8+ years of quality engineering experience in a manufacturing environment.
~ Strong knowledge of quality tools and methodologies.
~ Experience with customer and supplier quality mana